Refund & Return Policy

Refund & Return Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Order Cancellation

You may request to cancel your order within 24 hours after placing it.

If your order has already been processed, packed, or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item according to our return policy.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Please note that processing time may be longer during holidays, promotional periods, or due to unexpected delays.

Returns

You may request a return within 30 days of receiving your order.

Items must be unused, in original condition, and in original packaging.

Certain items, such as personal-care items, clearance items, or perishable goods, may be non-returnable.

Refunds

Once your return is received and inspected, we will notify you.

If approved, your refund will be automatically processed to your original payment method within 3–7 business days.

Shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item, email us and we will arrange a replacement.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

Return Address

Please contact us before sending any return package. We will provide the correct return instructions and return address based on your order.

Return Address:

Povlya Returns
200 W 17TH ST SUITE 101
CHEYENNE, WY 82001
United States

To start a return, contact us at:

📧 Email: info@povlya.com